Privacy Policy
Last updated on: 1 Aug 2025
1. Introduction
Welcome to Aureo AI (“Aureo AI”, “we”, “our”, or “us”). We are committed to safeguarding your personal data and ensuring your privacy is protected. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our software products, services, and related websites (collectively, the “Services”).
By accessing or using Aureo AI’s Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
Visitors to our website
Prospective and existing clients of Aureo AI
Users who access Aureo AI software, APIs, or integrations provided under a client agreement
It does not apply to any third-party services you may connect with through our platform, except where expressly stated.
3. Information We Collect
3.1 Personal Information Provided by You
We may collect information you provide directly, such as:
Identity & Contact Information – Name, email address, phone number, company name, job title, billing address.
Account Information – Login credentials, authentication tokens, account preferences.
Client Data – Files, datasets, trade records, and other business information you submit to the platform as part of your use of our Services.
Note: For enterprise clients, “Client Data” is owned by the client and processed only as outlined in the client’s service agreement and this Privacy Policy.
3.2 Automatically Collected Information
When you interact with our Services, we automatically collect:
Technical Data – IP address, browser type/version, device identifiers, operating system.
Usage Data – Features used, pages visited, timestamps, clickstream data.
Diagnostic Data – Error logs, performance metrics, system activity.
3.3 Information from Third Parties
We may receive information from:
Integration partners (e.g., APIs linked to Aureo AI)
Publicly available business directories
Referrals from existing clients or partners
4. How We Use Your Information
We process collected information to:
Deliver Services – Operate, maintain, and improve our platform and software.
Support & Communication – Respond to inquiries, provide onboarding, and deliver customer support.
Account Management – Administer subscriptions, invoicing, and license enforcement.
Security & Compliance – Detect and prevent fraud, unauthorized access, and other illegal activity.
Product Development – Analyze anonymized usage patterns to enhance features.
Legal Obligations – Comply with applicable laws, regulations, and contractual requirements.
5. Sharing & Disclosure of Information
We do not sell personal information. We may share information only as follows:
Service Providers – With trusted vendors under confidentiality agreements who assist with hosting, analytics, payments, customer support, or security.
Legal & Compliance – When required by law, regulation, subpoena, or government request.
Business Transactions – In connection with a merger, acquisition, or sale of Aureo AI assets, subject to data protection commitments.
At Your Direction – When you request or authorize us to share information with a third party.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Maintain session state
Remember user preferences
Improve website performance
Measure marketing effectiveness
You can control cookies through browser settings, but disabling them may limit certain functionality.
7. Data Security
We take security seriously and implement a multi-layered approach to protect your data, including:
Encryption – TLS for data in transit, AES-256 for data at rest.
Access Controls – Role-based permissions, multi-factor authentication.
Monitoring – Continuous threat detection and logging.
Security Testing – Regular penetration testing and vulnerability scanning.
While we take reasonable measures to protect your data, no system is guaranteed to be 100% secure.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Client Data is retained according to contractual agreements and is deleted or returned upon termination of services.
9. International Data Transfers
If you access our Services from outside the United States, your data may be processed in the U.S. or other countries with different data protection laws. Where required, we implement safeguards such as Standard Contractual Clauses (SCCs)for cross-border transfers.
10. Your Rights
Depending on your jurisdiction (e.g., under GDPR, CCPA), you may have the right to:
Access the personal data we hold about you
Request correction or deletion
Object to or restrict processing
Request data portability
Opt-out of certain communications or data sales (where applicable)
To exercise your rights, email us at privacy@aureoai.com.
11. Children’s Privacy
Aureo AI does not knowingly collect personal information from individuals under 18. If we become aware that we have collected such data, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date revised. Material changes will be communicated via email or within the Services.
13. Contact Us
For questions about this Privacy Policy or our data practices:
Aureo AI Inc.
Email: team@aureo-ai.com