Terms Of Service
Last updated on: 1 Aug 2025
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Aureo AI software, APIs, integrations, website, and related services (collectively, the “Services”) provided by Aureo AI (“Aureo AI”, “we”, “our”, or “us”).
By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and any applicable service agreements executed between you and Aureo AI. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
2. Eligibility
You may use the Services only if you:
Are at least 18 years of age.
Have the legal capacity to enter into a binding agreement.
Are using the Services for lawful purposes and in compliance with these Terms.
3. Services and License
3.1 License Grant
Subject to your compliance with these Terms and payment of applicable fees, Aureo AI grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for your internal business purposes during the subscription term.
3.2 Restrictions
You agree not to:
Reverse engineer, decompile, or disassemble the Services.
Circumvent security or access controls.
Use the Services to process unlawful, harmful, or infringing content.
Interfere with or disrupt the integrity or performance of the Services.
Access the Services to build a competing product.
4. Account Registration
You must register for an account to access certain features of the Services. You are responsible for:
Maintaining accurate account information.
Keeping your credentials secure.
All activity under your account, whether authorized or not.
5. Client Data
5.1 Ownership
You retain all rights, title, and interest in and to any data, files, or content you upload to the Services (“Client Data”).
5.2 License to Aureo AI
You grant Aureo AI a limited, non-exclusive, revocable license to process Client Data solely for the purpose of providing and supporting the Services.
5.3 Data Protection
Aureo AI implements technical and organizational measures to protect Client Data in accordance with industry best practices, as outlined in our Privacy Policy and any applicable Data Processing Addendum (DPA).
6. Subscription Terms, Fees, and Payment
Access to the Services is provided on a subscription basis, as outlined in your order form or master services agreement.
Subscription fees are billed in advance and are non-refundable except as required by law.
Late payments may result in suspension or termination of access.
7. Service Availability and Support
7.1 Availability
We strive for high availability but do not guarantee uninterrupted service. Planned maintenance and emergency downtime may occur.
7.2 Support
Aureo AI will provide customer support as described in your service agreement, which may include email support, dedicated account management, and service-level commitments.
7. Children's Privacy
Our website is not directed to individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
8. Intellectual Property
8.1 Ownership
Aureo AI and its licensors retain all rights, title, and interest in and to the Services, including all software, designs, algorithms, and documentation.
8.2 Feedback
If you provide feedback, suggestions, or ideas, you grant Aureo AI a perpetual, irrevocable, royalty-free license to use them for any purpose.
9. Confidentiality
“Confidential Information” includes all non-public information disclosed by either party that is designated as confidential or should reasonably be understood as confidential.
Each party agrees to use Confidential Information solely for the purpose of fulfilling its obligations under these Terms and to protect it from unauthorized disclosure.
10. Acceptable Use
You agree to comply with Aureo AI’s Acceptable Use Policy, which prohibits activities such as spamming, distributing malware, or using the Services in violation of applicable law.
11. Termination
11.1 By You
You may terminate your subscription at the end of the then-current billing cycle, subject to your service agreement.
11.2 By Aureo AI
We may suspend or terminate your access to the Services immediately if:
You violate these Terms.
Payment is not received within the agreed period.
We are required by law or regulatory order to do so.
Upon termination, your license to use the Services will end, and we will return or delete your Client Data according to our data retention policy.
12. Disclaimers
The Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
13. Limitation of Liability
To the fullest extent permitted by law:
Aureo AI’s total liability for any claim arising out of these Terms will not exceed the amount paid by you for the Services in the 12 months preceding the claim.
Aureo AI will not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
14. Indemnification
You agree to indemnify and hold harmless Aureo AI, its officers, employees, and agents from any claims, damages, liabilities, and expenses arising from:
Your misuse of the Services.
Your violation of these Terms or applicable laws.
Any content or data you submit to the Services.
15. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with the “Last Updated” date revised. Material changes will be communicated via email or within the Services.
16. Governing Law and Dispute Resolution
These Terms will be governed by the laws of the State of [Your State], without regard to conflict of law principles. Any disputes will be resolved through binding arbitration or in the courts of [Your County, State], unless otherwise required by applicable law.
17. Contact Us
If you have any questions about these Terms, please contact us:
Aureo AI Inc.
Email: team@aureo-ai.com